At NGO9, we aim to provide reliable and high-quality services to NGOs and social organisations. This Refund & Cancellation Policy explains how cancellations, refunds and service withdrawals are handled for both free and paid services.
By requesting or purchasing any service from NGO9, you agree to the terms outlined here.
1. Free Website Service (ngo9.in Subdomains)
Our free website service is provided as a complimentary offering.
- Since this service is free, no payments are involved, and therefore, no refunds apply.
- If you wish to discontinue or delete your free website, you may request removal at any time.
- NGO9 may suspend or remove a site if it violates our Terms & Conditions or contains prohibited content.
2. Paid Services Eligible for Refund Review
The following paid services may be eligible for refunds under specific conditions:
- Proposal writing services
- Annual report or documentation services
- Website upgrades or premium website development
- Digital marketing services
- Compliance and consultancy services
- Graphic design, PPT creation, and content writing services
Refund eligibility depends on the delivery stage of the work.
3. Cancellation Policy
a) Cancellation Before Work Begins
If you cancel a paid service before work has started, you are eligible for a full refund.
b) Cancellation After Work Has Started
If work has already begun:
- A refund will be calculated based on the percentage of work completed.
- Any completed or partially completed tasks that have been delivered will be non-refundable.
- Administrative or processing fees may apply.
c) Cancellation After First Draft Delivery
Once the first draft or initial deliverable has been provided, no refund is applicable.
This covers services such as:
- Proposal drafts
- Annual report drafts
- Website layout previews
- Graphic or PPT drafts
- Document preparation
4. No-Refund Services
The following services are not eligible for refunds once delivered or executed:
- Completed proposals / project documents
- Completed website designs or upgrades
- Completed graphic or content work
- Consultancy sessions or meetings already conducted
- Digital signature certificates (DSC)
- Compliance filing already submitted
5. Delayed Content from Client
NGO9 is not responsible for project delays caused by:
- Missing documents
- Unresponsive communication
- Incomplete information
- Delayed approvals
Refunds are not provided due to client-side delays.
6. Service Termination by NGO9
We reserve the right to cancel or refuse service if:
- Information provided by the client is false
- Content violates legal or ethical standards
- Behaviour is abusive or unprofessional
- The requested service is outside our scope
If work has not begun, we will issue a full refund.
If work has begun, a partial refund may apply depending on progress.
7. How to Request a Refund
To request a cancellation or refund, contact:
📧 billing@ngo9.in
📱9334531455
Include:
- Your name
- Organisation name
- Service purchased
- Date of payment
- Reason for cancellation
Refunds are typically processed within 7–10 working days after approval.
8. Mode of Refund
Approved refunds will be issued through:
- Bank transfer
- UPI
- The same method used for original payment (whenever possible)
9. Changes to This Policy
We may update this Refund & Cancellation Policy at any time.
Updates will be posted on this page with a new “Last Updated” date.