1. Free Website: How It Works
NGO9 provides a completely free NGO website with no hidden charges, no renewal fee and no setup cost.
Follow these three simple steps:
Step 1: Fill the “Free Website” Form
- Visit ngo9.in
- Click Free Website in the top menu
- Fill in your NGO details
- Provide your preferred subdomain
Step 2: Email Your Logo, Photos & Reports
Send the following to support@ngo9.in:
- NGO Logo (PNG/JPG)
- 4–6 photos
- Annual Report (PDF) or 2 program reports
- Any extra text if you want it added
These help us design your site properly.
Step 3: NGO9 Sets Up Your Website
NGO9 will:
- Create your subdomain
- Build your website
- Add your logo, photos and reports
- Publish your site
- Provide login details on request
- OR provide free quarterly updates if you prefer not to edit yourself
Delivery time: 24–72 hours
2. Login & Dashboard Access (Optional)
(Only for NGOs who request editing access)
Login URL:
yourorg.ngo9.in/wp-admin
Steps:
- Enter the username and password shared by NGO9
- Go to Users → Profile to change your password
- Use the left-side menu to edit pages, media, downloads, etc.
If you don’t need editing access, simply email updates to support@ngo9.in — NGO9 will update your website quarterly for free.
3. Editing Your Website (For NGOs With Login Access)
Edit Text
- Go to Pages → Edit
- Click on the text you want to change
- Replace with your content
- Click Update
Edit Photos / Gallery
- Go to Media → Add New
- Upload new images
- Go to the Gallery section on the page
- Replace or add images
- Click Update
Upload Reports
- Go to Media → Add New and upload your PDF
- Copy the file URL
- Replace the link in the Downloads section
- Click Update
Edit Contact Information
- Scroll to Contact section
- Update address, phone and email
- Click Update
4. Image & Document Guidelines
Logo
- PNG preferred
- Transparent background
- 300×100 px recommended
Photos
- High-quality horizontal images
- Recommended width: 1200 px
PDFs
- Under 10 MB
- Clean filenames
Example: Annual_Report_2024.pdf
5. Subdomain Policy
- Format: yourchoice.ngo9.in
- Must be unique
- Assigned after checking suitability
- Change allowed only upon request
- NGO9 may suggest alternatives if your preferred name is unavailable
6. Frequently Asked Questions (FAQ)
Q. Is the website really free?
Yes. Completely free. No hidden fees at any stage.
Q. Will I get login access?
Yes, on request.
Otherwise, NGO9 provides free quarterly updates.
Q. How long does setup take?
24–72 hours after receiving your logo, photos and reports.
Q. Can I request a custom domain?
Yes — available under paid plans.
Q. Can I add more pages?
More pages are included in premium paid upgrades.
Q. What if I forget my password?
Use “Lost your password?” or email us.
Q. Can multiple team members log in?
Yes. Add them under Users → Add New.
7. Troubleshooting
Website not opening
- Wait 24 hours for new subdomain activation
- Clear browser cache
- Try another network/device
- Contact support if still not opening
Login page not loading
- Verify correct URL: yourorg.ngo9.in/wp-admin
- Check spelling
- Try Incognito mode
Edits not showing
- Click Update
- Clear browser cache
- Refresh the website
Images not uploading
- Reduce size (under 1–2 MB)
- Convert HEIC to JPG (iPhone images)
- Try from a computer
PDF link not working
- Re-upload the PDF
- Copy fresh URL
- Update link in Downloads section
8. Best Practices for NGOs
- Keep text short and clear
- Use real photos from your field activities
- Upload latest annual reports
- Maintain correct contact details
- Refresh images and content monthly
- Email updates anytime to support@ngo9.in (quarterly free updates)
9. Support
For help, updates, corrections, or additional features:
📧 Email: support@ngo9.in
📱 WhatsApp: 9334531455, 7870007662
🌐 Website Contact: https://ngo9.in/contact/
Response Time: 24–48 hours
For urgent matters, mention “URGENT” in the subject line.